Senior Manager / Manager, Hospitality

Salary: Competitive, commensurate with experience
Location: upper thomson
Working Hours: Sunday to Thursday, 8:30 AM - 6:00 PM (Off: Friday & Saturday)

Job Overview

We are seeking an experienced Senior Manager / Manager, Hospitality to lead hospitality operations within a healthcare setting.

This role is responsible for delivering a high-quality, resident-centric experience by overseeing dining, housekeeping, and hospitality services while ensuring operational efficiency and service excellence.

Key Responsibilities

Resident Experience & Operations

• Oversee daily hospitality operations including dining, housekeeping, and laundry services.
• Ensure consistent delivery of high-quality, resident-focused services.
• Gather feedback from residents and families, analyse trends, and implement improvements.

Dining Services & Quality Management

• Oversee food service operations and menu planning in collaboration with relevant stakeholders.
• Ensure meals meet dietary, nutritional, and quality standards.
• Maintain consistency in food quality, presentation, and overall dining experience.

Cost Control & Procurement

• Manage departmental budgets and monitor operational costs.
• Oversee sourcing and procurement of food and hospitality supplies.
• Drive cost efficiency while maintaining service quality.

Service Standards & Continuous Improvement

• Establish and enforce service standards, SOPs, and operational procedures.
• Conduct regular inspections on cleanliness, service delivery, and overall environment.
• Drive continuous improvement initiatives based on feedback and operational data.

Leadership & Team Management

• Lead, coach, and develop the hospitality team to achieve service excellence.
• Foster a strong service-oriented and resident-first culture.
• Ensure staff are adequately trained and aligned with service standards.

Stakeholder & Issue Management

• Act as the main escalation point for resident and family concerns.
• Manage service recovery and resolve issues in a timely and professional manner.
• Work closely with internal departments to ensure smooth operations.

Requirements

Qualifications

• Degree in Hospitality Management or a related field.

Experience

• Minimum 5 years of relevant experience in hospitality operations, healthcare, or senior living environments.
• Proven experience in managing operations and leading teams.
• Experience in hotels, serviced apartments, or healthcare hospitality settings will be an advantage.

Skills & Competencies

• Strong operational and cost management skills.
• High attention to detail and service quality.
• Excellent communication and stakeholder management abilities.
• Strong leadership and team development capabilities.

Additional Requirements

• Able to work on weekends as required by operational needs.
• Ability to communicate with residents and stakeholders from diverse backgrounds additional language skills may be advantageous for communication purposes.

Additional Information

• This role is based in a healthcare environment with a focus on hospitality service delivery.
• Candidates from hospitality, hotel, or serviced apartment backgrounds are encouraged to apply.

Interested candidates please call/ WhatsApp me at 87152978 or send your resume to [Confidential Information]

Victor Gan (R1550441)
Swift Search Global Pte Ltd (EA 18C9495)