The Senior Manager, SSC Service Delivery - PTP is accountable for the end‑to‑end governance, control, and service delivery of Purchase‑to‑Pay including Travel & Expense operations across the Group. The role ensures accurate, timely, and compliant processing of vendor invoices, payments, while driving standardization, control discipline, and continuous improvement across outsourced and in-house PTP teams.
Key Responsibilities
1. PTP Service Delivery & Operations
- Provide end‑to‑end oversight of the PTP process, including invoice processing, credit notes, vendor master data, payment runs, and exception management
- Ensure PTP activities are delivered in accordance with agreed SLAs, KPIs, and service quality standards
- Review operational performance (volumetrics, backlog, ageing, error trends) and drive corrective actions proactively
2. Control & Compliance
- Enforce compliance with Group policies, internal control frameworks, and statutory/tax requirements (e.g. IRAS‑compliant documents, mandatory PO requirements)
- Own and monitor PTP exception and escalation structures, ensuring issues are tracked, remediated, and closed with sustainable actions
- Act as key SSC PTP contact for internal and external audits, including walkthroughs, evidence support, and closure of audit findings
3. Stakeholder & Business Partnering
- Serve as the primary PTP point‑of‑contact for Business Finance, Group Finance, IT, and business division
- Manage senior stakeholder expectations on service delivery, risk issues, and process changes
- Provide clear, timely communication on operational risks, delays, and systemic issues
4. Vendor, Systems & Process Governance
- Oversee PTP system controls and configurations (e.g. SAP, Concur, approval workflows, routing rules)
- Partner with IT and vendors on system changes, defect resolution, and enhancements, ensuring adequate controls are maintained post‑change
- Ensure data integrity across PTP master data and transactional records
5. Team & Vendor Management
- Lead and provide functional oversight to in‑house and outsourced PTP teams
- Set clear expectations for roles, responsibilities, and accountability across segment leads and processing teams
- Coach and guide team leads on operational discipline, issue resolution, and control awareness
6. Continuous Improvement & Transformation
- Drive standardization and simplification of PTP processes across entities and business units
- Identify automation, RPA, and process improvement opportunities to improve efficiency and control robustness
- Support SSC transformation initiatives aligned with Group finance strategy
Key Competencies & Skills
- Strong knowledge of Purchase‑to‑Pay processes and controls
- Solid understanding of SAP and SAP Concur systems
- High control awareness with an audit‑ready mindset
- Strong stakeholder management and communication skills
- Analytical, structured, and issue‑driven approach
- Proven people and vendor management capability
Job Requirements:
- Minimum 8 - 10 years of relevant finance/shared services experience, with significant exposure to PTP operations
- Prior experience in SSC or outsourced service environments preferred
- Degree in Accounting, Finance, or related discipline
- Professional accounting qualifications are an advantage
