At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for an experienced and passionate
Senior Manager, Events to lead the planning and execution of large-scale groups and events across all market segments. This role is ideal for a seasoned events professional who thrives on cross-functional collaboration, client engagement, and delivering exceptional event experiences.
About The Role
Reporting to the
Director of Event Management, you will be responsible for managing all aspects of confirmed groups and events — from pre-event planning to on-the-day execution. You will act as the key liaison between event organizers and internal hotel teams, ensuring seamless coordination and service excellence throughout the event lifecycle.
Key Responsibilities
Event Planning & Coordination
- Work closely with event organizers to understand requirements and provide professional planning advice
- Conduct site inspections and planning meetings with clients and external vendors
- Coordinate menus, food tastings, AV, floral, décor, entertainment and special event arrangements
- Build strong client relationships to support repeat and long-term business
Group & Account Management
- Manage room blocks, attrition, cut-off dates and rooming lists
- Coordinate VIP arrangements, transportation and special guest requirements
- Review and confirm group billing and forecasts with clients
Communication & Stakeholder Management
- Prepare and issue Banquet Event Orders (BEOs) and Group Resumes
- Ensure timely and accurate communication with all internal operating departments
- Participate in internal meetings and post-event reviews
- Gather and share client feedback to drive continuous improvement
Administration & Compliance
- Ensure compliance with event service standards, systems and procedures
- Maintain up-to-date and accurate event data in Amadeus Delphi
- Support ESG, hygiene, safety, fire and security standards
- Participate in training, service excellence and corporate culture initiatives
What We're Looking For
- Proven experience managing complex groups and high-profile events, preferably in a luxury hotel or hospitality environment
- Strong planning, communication and stakeholder management skills
- Ability to work independently while collaborating effectively across divisions
- High level of professionalism, service mindset and attention to detail
- Comfortable working with external vendors and internal operating teams
- Familiarity with event systems (e.g. Delphi) is an advantage
Find your Shangri-La at Shangri-La.
