Senior Manager, Airline Business Strategy and Operations

1. Market Insights and Strategy Development

• Market analysis and strategy: Work with the BD team to analyze the payment ecosystem and use cases in designated industries. Identify partner and user needs, assess competitors business strategies, and develop targeted operational strategies and transaction volume growth targets.
• Commercialization strategy design: Lead business expansion strategies, pricing models, and rebate/commission policies for designated industries. Collaborate with Finance, Product, and Business teams to commercialize and implement products.

2. Business Operations Strategy Development and Execution

• Cross-functional collaboration and project management: Based on BD requirements, collaborate with Marketing, Product, Merchant Services, Risk Control, and Technology teams to deliver projects efficiently. Establish and optimize business processes, and regularly assess process health to improve execution efficiency.
• Operations strategy development: Through market analysis and BD discovery, optimize merchant onboarding paths and design differentiated operational strategies, such as tiered incentives, scenario-based conversion, loan support, and pricing advantages. Develop high-potential pilot cases, refine standardized models, and replicate successful practices to scale merchant and user volume while improving user experience.
• Regional business enablement: Address local wallet implementation issues with the LCAP teams of licensed entities, in accordance with compliance requirements in each country. Promote sustainable business development in target markets and ensure compliant market entry.

3. Business Performance Tracking and Optimization

• End-to-end data tracking: Monitor the customer journey from onboarding to payment, analyze customer status and pain points in real time, and collaborate with BD, Product, Technology, and other teams to resolve business bottlenecks and meet growth targets.
• Closed-loop customer issue management: Respond quickly to customer needs, resolve obstacles during onboarding and product usage, and improve customer satisfaction and retention.

4. Operations Process and Documentation Management

• Standardized process development: Organize and refine core operational processes, including product capabilities, onboarding procedures, pricing approvals, and contract signing. Conduct regular training for the BD team to ensure efficient execution.
• Product documentation and sales enablement: Update customer-facing documents, including sales kits, product manuals, and sales toolkits, in line with product release schedules and UAT cycles. Enable the BD team to quickly understand product capabilities and coverage.

Job Requirements

• Bachelor's degree or above, with 5+ years of relevant operations or management experience.
• Familiarity with the internet, airline/travel, e-commerce, or food & beverage industries, with hands-on experience in merchant operations and strategic operations.
• Core competencies: Business acumen (strong business insight, data analysis, and goal-oriented execution to identify market opportunities and formulate strategies); systematic thinking (skilled at building systems, processes, and standards from 0 to 1, with strong risk control awareness); cross-functional collaboration (excellent communication, negotiation, and resource integration to coordinate internal and external resources); and problem solving and innovation (strong ability to analyze complex problems and propose innovative solutions to drive merchant growth).
• Preferred qualifications: Experience in cross-border payments, localized operations, or compliance management is a plus.