Senior FBS Cross Border Operations (Scommerce)

Shopee

Early Applicant

Posted 23 hours ago
Be among the first 10 applicants

3-5 Years

Singapore

Internet/E-commerce

Job Description

Job Description:

Replenishment and Inbound Compliance: Lead the optimization of replenishment processes and enforce seller compliance with inbound procedures, proactively identifying and resolving systemic bottlenecks.
Operational Oversight: Take ownership of inbound and ASN (Advance Shipping Notice) updates, proactively managing and resolving exceptions.
Capacity and Ops Monitoring: Take the lead in warehouse capacity planning and monitor key operational SLAs (Service Level Agreements), implementing corrective actions to ensure performance targets are met.
RTS Management: Oversee and manage the Return to Seller (RTS) process, analyzing data to minimize returns and improve efficiency.
Seller/SKU Churn Prevention: Develop and implement proactive strategies for seller and SKU churn prevention, analyzing data to identify at-risk accounts.
Seller and Buyer Satisfaction: Act as a final point of contact for complex issues, driving initiatives to enhance overall seller and buyer satisfaction.
Escalation Resolution: Independently manage and resolve high-level escalations, working cross-functionally with internal teams to provide swift and effective solutions.
Performance Reporting: Prepare and present detailed quarterly or monthly performance reports to sellers, providing strategic insights and recommendations for growth.

Requirements:

Minimum Bachelor's Degree in Business Administration, Supply Chain, Operations management, Logistics or similar fields.
3-5 years of experience as Operations fields or above
Strong in English communication skills to articulate complex information clearly and persuasively to both sellers and internal stakeholders.
Strong problem-solver and detail-oriented
Proficiency in Microsoft Office suite.
Ability to analyze data, performance reporting and make data-driven decisions.
Ability to multitask and prioritize tasks effectively.
Knowledge of warehouse management systems or E-commerce Expertise is a plus.

More Info

Industry:Internet /E-commerce

Function:Supply Chain Operations

Job Type:Permanent Job

Date Posted: 30/09/2025

Job ID: 127677327

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Last Updated: 30-09-2025 06:43:48 PM

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