Ensure high quality of the 3G/4G/5G networks, of radio accessibility, retainability and mobility.
Plan, optimize and monitor the network performance based on user experience pro-actively.
Able to correlate user NPS to network performance and to propose network expansion strategy accordingly
Develop and execute 5G transition strategies for large-scale infrastructure projects (MRT, tunnels, in-building), ensuring smooth deployment with minimal service impact.
Execute SRAN 4G network planning and implement optimization initiatives, including additional bands and infrastructure upgrades.
Responsibilities:
Perform site survey for coverage enhancement and retrofitting tasks
Perform optimization to provide quality network to end users.
Perform trend analysis to detect chronic issues, proactively work with cross-functional teams and vendors to develop, and implement corrective action plans.
Ability to monitor, identify, isolate, correct and assess impact of 3G/4G/5G networks and customer-affecting faults.
Provide tier 3 support in response to network alarms, customer complaints to assist in emergency restoration during outages and system failures.
Participate and validate through drive test during software upgrades, tests, and upgrades of network element projects.
Provide support for projects involving network growth, Integration of corporation networks, and new feature/ service trial and Implementations.
Proactively evaluate network to minimize complaints and augment quality of service to end-consumers.
Leverage vendor OSS for performance monitoring, troubleshooting, and data-driven planning.
Analyse user/network data to identify and resolve interference, spillage, or service degradation.
Investigate and resolve customer complaints by analysing call traces, performance metrics, and network statistics.
Conduct verification of MRT, road tunnel, and in-building coverage in preparation for quarterly IMDA QoS assessments.
Drive optimization actions or escalate issues to ensure regulatory compliance.
Collaborate with internal stakeholders, system integrators, vendors, and building owners to ensure timely and cost-effective project delivery.
Support Business Case (BC) development and manage procurement workflows using SAP Ariba (Purchase Requisitions, compliance, approvals).
Qualifications
Requirements:
Bachelor degree in EEE / Computer Science
Advantage to candidate familiar with 3G/4G/5G technologies and some basic knowledge in programming. E.g. Java / C#, Python, Visual Studio and MySQL
