Senior Executive / Manager, Operations (Settling-In Programme)

Who we are

Pioneering workers rights since 1961, the National Trades Union Congress (NTUC) unites 59 trade unions, seven trade associations, 12 social enterprises, and other enterprise partners as we create better lives for workers here in Singapore.

Our work cuts across the different ages and stages of life as we walk the ground and respond to everyday needs. Through initiatives that protect our workers at work, transform careers, manage the cost of living, help with financial resilience and health, and nurture relationships for families, we champion every worker through every touch point as we work towards better wages, welfare, and work prospects.

Because Every Worker Matters.

About MWC

Established in 2009, the Migrant Workers Centre (MWC) is a non-governmental organisation dedicated to championing fair employment practices and the well-being of migrant workers in Singapore. MWC achieves its mission through four key pillars: Fairness, Assistance, Integration, and Representation.

Learn more about MWC at MWC Website

The Role

The Senior Executive / Manager, Operations (Settling-In Programme) plays a key role in overseeing the day-to-day operations, administration, and continuous improvement of MWC's Settling-In Programme (SIP). The incumbent will lead a team responsible for programme delivery, ensuring operational excellence, quality service standards, regulatory compliance, and a positive onboarding experience for migrant workers entering Singapore. The role requires leadership, stakeholder management, and operational planning skills to support MWC's mission of promoting the well-being and successful integration of migrant workers.

Key Responsibilities

1. Oversee the daily operations and administration of the Settling-In Programme (SIP) and training facilities to ensure smooth and effective programme delivery.
2. Plan, coordinate, and manage course schedules, resource allocation, and operational requirements to meet programme objectives.
3. Lead and supervise a team of executives, administrators, and support staff, ensuring high standards of performance and service delivery.
4. Work closely with Training Administrators and stakeholders on curriculum planning, programme enhancements, and the engagement of trainers and facilitators.
5. Build and maintain strong relationships with government agencies, employers, training partners, vendors, and other key stakeholders.
6. Monitor programme performance, trainee feedback, and operational metrics, implementing improvements and corrective actions where necessary.
7. Prepare reports, operational updates, and presentations for management, while ensuring compliance with organisational policies and procedures.
8. Lead or support projects, process improvement initiatives, and any other duties assigned by Management.

Requirements

1. Degree in any field.
2. Minimum 3-5 years of relevant working experience in operations, programme management, training administration, stakeholder engagement, or related fields.
3. Prior experience in leading teams, supervising staff, or managing projects will be advantageous.
4. Experience working with government agencies, training institutions, social service organisations, or community-focused programmes will be an advantage.
5. Strong leadership and stakeholder management skills.
6. Excellent organisational and problem-solving abilities.
7. Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
8. Demonstrate a genuine commitment to supporting the well-being and rights of migrant workers.
9. Willingness to work on weekends, as required by operational needs.
10. Proficiency in Mandarin, Tamil, Bengali, Burmese, Vietnamese, or other migrant worker languages will be an added advantage.

We regret to inform that only shortlisted candidates will be contacted.