Strategic Responsibilities
- Create and support global business development plan and account strategy for assigned or new key accounts.
- Develop and maintain close relationships with key stake holders of key accounts globally.
- Be responsible to obtain own business as well as globally in coordination with assigned account managers within the organisation.
- Work actively on rate inquiries from spotbusiness to global tender/RFQ from preparation to submission.
- Conduct research on all target account toensure they fit into the business model.
- Prepare, manage and support business reviews,establish a quarterly review cycle.
- Visit customers andSeaLead organization globally to develop accounts and prepare comprehensivereports afterwards.
Tactical Responsibilities
- Maintain and update the Customer RelationshipManagement tool
1. Contact information
2. Sales activities,meeting updates, etc.
3. Businessopportunities, deals
- Monthly internal reporting on developments foreach account.
- Prepare SOP's and communication forall assigned accounts.
- Engage and work closely with Tradeteam to close opportunities.
- Monitor accounts for timelypayments and assist with collections on past due invoices.
- Set up internal reports to monitorperformance in meeting critical milestones.
- Assign a corrective action toissues/complaints and follow-up on effectiveness to ensure client satisfactionwith the resolution, e.g.
- Define Objective and Goals
- Market/Trade and Client Research
- Detailed Itinerary
- Logistical Planning (flights,accommodation, etc.
- Prepare Sales Material incl.presentations
- Evaluate goals met and follow upwith clients and within our organization
- Ensure all company policies andregulatory requirements are adhered to
Background and experience
- At least 2 years of experience in a Sales / Businessdevelopment or customer servicing role.
- Experience in working with a CRM tool.
- Proficient in MS Office skills such as Excel, Word, and PowerPoint applications.
- Good problem-solving skills and displays an ability to identifyand resolve operational challenges quickly.
- Possessed a global mindset and demonstrates culturalawareness and the ability to work effectively across different geographies andbusiness environments.
Core Competencies
- Customer Focus - Understands and delivers high-qualityservice to meet customer needs and expectations.
- Integrity & Accountability - Takes ownership ofoperational efficiency, safety, and regulatory compliance.
- Collaboration & Communication - Works effectively acrossteams and external stakeholders
Functional Competencies
- Key Account Management - Demonstrates understanding of globalaccount structures, relationship mapping, and account planning to drive growthand retention.
- Business & Commercial Acumen - Interprets financial,sales, and market data to identify opportunities and support strategicdecision-making.
- Client Relationship Management - Builds and sustainslong-term client partnerships through trust, responsiveness, and consistentdelivery.
