Senior Executive/Executive, Service Excellence & Training (F&B)

Job Responsibilities:

• Conduct and facilitate trainings such as but not limited to Orientation Programmes, Service Excellence Programmes and Food Hygiene Safety Level 1 (FHS Level 1) training and assessments in accordance with Singapore food safety regulations.
• Support the design and development of programmes to enhance employee capabilities, operational standards, and service excellence.
• Track and analyse service-related KPIs and training outcomes, and partner with stakeholders to address performance gaps.
• Plan and execute service initiatives and employee engagement activities that foster a positive and motivated workplace culture.
• Execute award submissions and recognition programmes, including supporting actions that reinforce and embed the organisation's service culture.

Job Requirements:

• Diploma/Degree in Human Resource Development, Hospitality, Food & Beverage, or related field.
• Possess ACLP or ACTA certification, Food Safety Course Level 1, and Food Safety Course Level 3 qualifications.
• Minimum 1–3 years of relevant training experience, preferably conducting Food Hygiene Safety Level 1 training in the Food & Beverage industry.
• Strong skills in coordination, facilitation, and project management.
• Comfortable with data analysis, reporting and presenting findings.