Job Description
The role supports INCOME's
Strategic PMO in shaping and delivering priority strategic initiatives. This role partners closely with the SPO Program Director, Strategic Program Managers and Chief Strategy Officer in the
coordination, tracking, and communication of enterprise strategic programs to drive INCOME's multi‑year transformation agenda toward 2030.Operating at as a Senior Executive/ Assistant Manager, the person is expected to support multiple projects concurrently, provide structured advisory input, and help run effective portfolio governance across business and technology initiatives. The role works with senior stakeholders to surface issues early, coordinate interdependencies, and drive timely decisions and delivery outcomes.
Role Profile & Key Responsibilities
- Program Coordination & Delivery Support Support the coordination of multiple strategic projects, partnering with business and technology leads to maintain momentum and outcomes.
- Assist with translating strategic objectives into practical roadmaps, workplans and governance routines, and track delivery against agreed milestones.
- Maintain a view of program progress, highlighting slippages, interdependencies, and emerging risks to program managers and the program director.
- Support change management by coordinating inputs, timelines and materials with business and change teams.
Executive Stakeholder Engagement
- Partner with the program managers and program director to prepare structure materials for senior stakeholders discussions.
- Support the preparation of senior‑level communications (e.g., steering committee and ExCo updates), articulating progress, risks, trade‑offs, and decisions required.
- Follow up and facilitate alignment across functions to enable timely decision‑making and coordinated delivery.
Governance, Risk & Delivery Assurance
- Support established program governance routines, including meeting coordination, reporting cycle, and dashboards to drive transparency and control.
- Identify, track, escalate, and help resolve strategic, financial, and delivery risks and issues.
- Support project reviews and health checks to assess delivery confidence and benefits realization, and coordinate follow‑up actions.
Financial & Performance Oversight
- Support tracking of program financials, including budgeting inputs, forecasting, and variance commentary, partnering with Finance and program owners.
- Assist with maintaining tracking of benefits and KPIs, ensuring alignment to agreed business outcomes.
- Recommend corrective actions and support delivery teams to re‑baseline plans where performance deviates.
People & Capability Leadership
- Provide day‑to‑day coordination and support to project managers and workstream leads (as applicable)
- Contribute to building program management and change capability across the organization by sharing standards, templates, and best practices.
