Job Summary
In this role, you will drive optimal programme experience and operations through policy and process reviews in training operations. As a team member in the Programme Experience and Operations (PXO) department, you will work closely with vendors, users, and stakeholders to ensure seamless operations for current and future business needs.
Job Scope:
- Redesign and implement policy and process improvements to enhance programme experiences by engaging users and stakeholders across business units and corporate departments to accurately elicit user needs
- Collect and analyze operational data to identify trends and inform the development of effective operational workflows and procedures such as circulars and Standard Operating Procedures (SoPs)
- Develop and deliver onboarding interventions including briefing sessions and job aids to support users in adopting revised policies and processes
- Facilitate smooth delivery of virtual, blended, and classroom learning interventions to evaluate and improve the effectiveness of policies and processes
- Provide regular updates and detailed reports to management, highlighting key findings, actionable recommendations, and progress towards operational goals
Requirements:
- Familiar with training operations and support for training programmes and events
- Strong critical thinking skills to connect the dots from multiple data points, identify root causes, and propose next steps or solutions
- Excellent project management capability - being able to anticipate issues, plan interventions and ensure timely deliverables
- Interested to engage different groups of vendors, users and stakeholders and be able to communicate clearly with them
Location: Buona Vista
Contract Period: 2 years contract with the possibility of a permanent role!
Salary: $2570 to $4500
EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI
