Senior Executive / Assistant Manager, PXO Central

What the role is

In this role, you will drive optimal programme experience and operations through policy and process reviews in training operations. As a team member in the Programme Experience and Operations (PXO) department, you will work closely with vendors, users, and stakeholders to ensure seamless operations for current and future business needs.

What you will be working on

Re-design and implement policy and process improvements for better programme experiences. This involves
(a) User and stakeholder engagement with the business units, corporate departments and key stakeholders to elicit users needs
(b) Collection and analysis of operational data
(c) Development of operational workflows and procedures e.g. circulars and SoPs
(d) Support users to onboard the revised policies and processes through appropriately-designed interventions e.g. briefing session, job-aid

Support smooth delivery of virtual, blended and classroom learning interventions as part of the efforts to evaluate the effectiveness of policies and processes.

Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards the company operational goals

What we are looking for

Familiar with training operations and support for training programmes and events

Strong critical thinking skills to connect the dots from multiple data points, identify root causes, and propose next steps or solutions

Excellent project management capability - being able to anticipate issues, plan interventions and ensure timely deliverables

Interested to engage different groups of vendors, users and stakeholders and be able to communicate clearly with them

Job location: Buona Vista
2 years contract with the possibility of a permanent role!
Job salary: $2570 to $4500

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI