Job Description
About Us
Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
- Build, manage, and sustain longterm strategic relationships with customers across multiple seniority levels, anchored on strong customer understanding and trust.
- Develop a deep understanding of customer needs, operational priorities, and strategic objectives, translating customer insights into customized and valueadding solutions.
- Ensure that key account issues and complaints are resolved in a timely manner, liaising with internal operational management teams to ensure smooth and consistent delivery of services.
- Work to create cross-functional engagements with other internal departments to align goals and approaches that facilitate smooth achievement of key account objectives.
- Generate and translate market insights including emerging food trends, innovative products, and new ingredients into actionable recommendations to keep customers menus relevant, competitive, and futureready.
- Lead product development initiatives by combining customer insights with a strong understanding of airline catering operations to propose new meal concepts and optimize product value tailored to key customer needs.
- Project management work with key account on ideating, prototyping, testing, and implementation of in-flight product, within the given timeline.
- Identify new business channels with key account client.
- Track feedback of new implementations, resolve issues and complaints.
- Anticipating key account changes and improvements, and communicating with internal operational teams to pre-empt them.
- Analyzing client data to provide customer relationship management
- Takes charge of the joint SATS-Key Accounts scorecard using performance data and customer insights to drive service excellence, enhance service consistency and support continuous improvement at the SIN hub.
Key Requirements
- Degree holder with at least 3 years of account management or operational experience background is preferred
- Possesses excellent communication abilities and a results-driven mindset to drive success
- With strong problem-solving skills to effectively manage ground staff
- Able to multitask and deliver results in a fast-paced environment
