Senior Executive/ Assistant Manager, Patient & Community Relations (Convertible Contract)

Brief Summary

We are seeking a dynamic individual to enhance patient relations through effective feedback management and service improvement initiatives. The ideal candidate will thrive in a collaborative environment, working closely with patients and staff to drive positive change.

Responsibilities

• Manage and address patient feedback, conducting investigations and service recovery efforts. Follow up with staff to resolve issues raised by feedback providers and craft responses as needed. Contact patients to gather feedback aimed at improving services and facilitate Patient Focus Group sessions. Assist with the preparation and analysis of reports, including monthly reports on compliments and feedback, sharing insights with senior management and relevant departments. Maintain positive relationships with patients, relatives, doctors, and colleagues while serving as a resource person. Identify and capture compelling stories for the organization newsletter to educate and engage staff. Lead campaigns across multiple locations and proactively initiate activities to enhance service delivery. Perform ad-hoc duties assigned by the Department Head or Managers.

Requirements

• Degree holder with 2-3 years of experience in the healthcare or hospitality sector. Strong verbal and written communication skills, with a pleasant and confident demeanor. Proven ability to offer excellent customer service and relate well to diverse individuals at all levels. Enjoy working on the ground with campaigns, actively engaging frontline staff and patients. Proficient in MS Office applications IT savvy, with exposure to SharePoint or similar systems considered advantageous. Comfortable with statistical analysis and data interpretation for reporting purposes.