Job Purpose
At AHG, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces ensuring smooth operations, unforgettable events, and warm hospitality.
Your mission: To uphold our high service standards and create memorable experiences for all our patrons, while building valuable skills in hospitality, event coordination, and customer engagement..
Benefit Highlight
- Opportunities for development and growth
- Overtime Payment
- Medical & Dental Benefit
- AWS [13 month Bonus]
- Performance Bonus
- Flexi Benefit
Duties and Responsibilities
Customer Service and Front-of-House Services
- Deliver warm, professional front-of-house services at AHG venues, ensuring every visitor feels welcomed and valued.
- Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.
- Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.
Venue Standards and Presentation
- Assist managers in upholding venue standards and ensuring smooth, consistent operations
- Oversee the upkeep and presentation of public areas ensuring it is always welcoming
- Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed
Event Support and Coordination
- Help coordinate special events and gala performances to ensuring seamless operations and a positive, memorable guest experience.
- Provide exceptional hospitality services for partners, guests of honour, and VIPs.
- Manage and supervise casual staff during performances and events, ensuring top-tier service delivery.
- Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.
Safety and Conflict Resolution
- Adhere to safety protocols and emergency evacuation procedures to ensure a secure environment.
- Address and resolve any issues or complaints with professionalism and a positive attitude.
Venue Tours
- Conduct public tours, sharing the rich history and unique features of our venues enthusiastically, to deepen visitor engagement and appreciation.
Qualifications
Educational Qualifications
- Diploma or relevant qualifications with equivalent years of experience
Experience
- Minimum of 3 years&apos experience in customer service or event management.
Specific Skills Required
- Strong skills in providing friendly and professional interactions with the public.
- Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
- Fluent in spoken English and a second language.
- Basic proficiency in computer applications, including Microsoft Office.
Additional Information
- This is a 2-year contract position.
- Shift duties are required.
- Physically Fit - Part of the job involve touring/climbing the clock tower at Victoria Theatre & Victoria Concert Hall
