Responsibilities
- This position is for SMU Academy (SMUA).
- Programme Systems & Student Lifecycle Management:
- Support and enhance endtoend student administration systems, covering:
- Module enrolment and registration.
- Tracking of academic milestones and stackable credentials.
- Graduation eligibility and filing.
- Certification production and quality assurance.
- Ensure data accuracy, consistency, and audit readiness across all student records.
- Identify gaps, inefficiencies, and risks in current processes and propose practical system and workflow improvements.
- Enrolment, Registration & RO Coordination:
- Manage and coordinate student enrolment and course registration processes.
- Work closely with the Registrar's Office (RO) on academic records, graduation checks, and certification matters.
- Ensure all submissions, filings, and reports are timely, compliant, and accurate.
- Programme Operations & Administration:
- Support daytoday operational execution of stackable programmes to ensure smooth delivery.
- Maintain programme documentation, academic policies, and studentfacing content on relevant platforms.
- Support assessments, examinations, and classroom logistics as required.
- Provide onsite operational support during programme delivery, including weekday evenings and Saturdays, when needed.
- Student & Stakeholder Support:
- Serve as a point of contact for students on administrative and programmerelated queries.
- Support student onboarding, orientations, and key programme touchpoints.
- Liaise with internal stakeholders to ensure a consistent and positive student experience.
- Continuous Improvement & Special Projects:
- Support data tracking and basic analysis to inform operational planning and improvements.
- Participate in adhoc projects related to scaling stackable programmes and strengthening systems and controls.
- Other duties as assigned.
Qualifications
- Degree holder with at least 5 years of relevant experience in programme administration, academic operations, or education/training environments.
- Prior experience working with student administration systems, enrolment processes, or academic records is highly preferred.
- Strong attention to detail and commitment to accuracy, especially in certification and academic records.
- Demonstrated ability to manage complex administrative processes across the student lifecycle.
- Experience working with or supporting Learning Management Systems (LMS) or student systems.
- Good organisational and timemanagement skills, with the ability to handle multiple workstreams.
- Proactive, solutionsoriented mindset with the ability to improve systems and workflows.
- Strong communication and collaboration skills to work effectively with stakeholders and learners.
- Basic data handling or analytics skills are an advantage.
Other Information
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
