Senior Assistant Programme Manager (6-month contract), SMUA

Job Description

• This position is forSMU Academy (SMUA).
• Programme Systems & Student Lifecycle Management:
• Support and enhance endtoend student administration systems, covering:
• Module enrolment and registration.
• Tracking of academic milestones and stackable credentials.
• Graduation eligibility and filing.
• Certification production and quality assurance.
• Ensure data accuracy, consistency, and audit readiness across all student records.
• Identify gaps, inefficiencies, and risks in current processes and propose practical system and workflow improvements.
• Enrolment, Registration & RO Coordination:
• Manage and coordinate student enrolment and course registration processes.
• Work closely with the Registrar's Office (RO) on academic records, graduation checks, and certification matters.
• Ensure all submissions, filings, and reports are timely, compliant, and accurate.
• Programme Operations & Administration:
• Support daytoday operational execution of stackable programmes to ensure smooth delivery.
• Maintain programme documentation, academic policies, and studentfacing content on relevant platforms.
• Support assessments, examinations, and classroom logistics as required.
• Provide onsite operational support during programme delivery, including weekday evenings and Saturdays, when needed.
• Student & Stakeholder Support:
• Serve as a point of contact for students on administrative and programmerelated queries.
• Support student onboarding, orientations, and key programme touchpoints.
• Liaise with internal stakeholders to ensure a consistent and positive student experience.
• Continuous Improvement & Special Projects:
• Support data tracking and basic analysis to inform operational planning and improvements.
• Participate in adhoc projects related to scaling stackable programmes and strengthening systems and controls.
• Other duties as assigned.

Qualifications

• Degree holder with at least 5 years of relevant experience in programme administration, academic operations, or education/training environments.
• Prior experience working with student administration systems, enrolment processes, or academic records is highly preferred.
• Strong attention to detail and commitment to accuracy, especially in certification and academic records.
• Demonstrated ability to manage complex administrative processes across the student lifecycle.
• Experience working with or supporting Learning Management Systems (LMS) or student systems.
• Good organisational and timemanagement skills, with the ability to handle multiple workstreams.
• Proactive, solutionsoriented mindset with the ability to improve systems and workflows.
• Strong communication and collaboration skills to work effectively with stakeholders and learners.
• Basic data handling or analytics skills are an advantage.

• This position is forSMU Academy (SMUA).
• Programme Systems & Student Lifecycle Management:
• Support and enhance endtoend student administration systems, covering:
• Module enrolment and registration.
• Tracking of academic milestones and stackable credentials.
• Graduation eligibility and filing.
• Certification production and quality assurance.
• Ensure data accuracy, consistency, and audit readiness across all student records.
• Identify gaps, inefficiencies, and risks in current processes and propose practical system and workflow improvements.
• Enrolment, Registration & RO Coordination:
• Manage and coordinate student enrolment and course registration processes.
• Work closely with the Registrar's Office (RO) on academic records, graduation checks, and certification matters.
• Ensure all submissions, filings, and reports are timely, compliant, and accurate.
• Programme Operations & Administration:
• Support daytoday operational execution of stackable programmes to ensure smooth delivery.
• Maintain programme documentation, academic policies, and studentfacing content on relevant platforms.
• Support assessments, examinations, and classroom logistics as required.
• Provide onsite operational support during programme delivery, including weekday evenings and Saturdays, when needed.
• Student & Stakeholder Support:
• Serve as a point of contact for students on administrative and programmerelated queries.
• Support student onboarding, orientations, and key programme touchpoints.
• Liaise with internal stakeholders to ensure a consistent and positive student experience.
• Continuous Improvement & Special Projects:
• Support data tracking and basic analysis to inform operational planning and improvements.
• Participate in adhoc projects related to scaling stackable programmes and strengthening systems and controls.
• Other duties as assigned.