Senior Assistant Manager, Clinical Services Planning

About the job

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.

Join #TeamTGCH #GrowWithUs #TGCH #TGCHFamily

Senior Assistant Manager, Clinical Services Planning

(Tengah General and Community Hospital)

As part of the Clinical Services Planning & Care Transformation Office, you will play a key role in planning, developing and operationalising TGCH's clinical services and integrated care ecosystem. Working within TGCH's overall clinical strategy, you will translate strategic clinical priorities into operationally viable services, care models and transformation initiatives that support TGCH's vision of delivering patient-centric, value-based, and future-ready healthcare.

Beyond planning and coordination, you will support horizon scanning and analysis of healthcare trends to inform service planning and future capacity requirements and identify opportunities to strengthen TGCH's clinical capabilities. You will work closely with clinical leads, operations, NUHS stakeholders, community partners and relevant external agencies to develop and operationalise clinical service plans, integrated care pathways and transformation initiatives.

Job Responsibilities

Clinical Services Planning and Development

• Develop and refresh clinical service plans for assigned domains, ensuring alignment with TGCH, NUHS and national healthcare priorities.
• Coordinate stakeholder engagement to distil requirements and align plans, including the support of development of end-to-end patient journeys, referral pathways, care transitions and service workflows.
• Maintain an overview of assigned service plans through horizon scanning, demand analysis care ecosystem asset mapping and benchmarking to support strategic planning and to ensure alignment with broader hospital and cluster plans.
• Support planning of integrated care teams, thematic clusters and collaborative service models.
• Coordinate and rationalise clinical service opening and ramp-up plans with operations, including readiness reviews.

Campus Medical Capability Development

• Work with clinical leads, cluster chiefs, medical affairs, GCPO and MOH to define and secure consensus on TGCH Levels of Medical Capabilities (LMCs) and phased implementation plans.
• Coordinate LMC applications, approvals, and capability development trackers, and monitor alignment between approved capabilities, development timelines, and operational readiness.
• Facilitate the development of collaboration agreements, service arrangements and implementation plans, where required.

Care Transformation, Strategic Planning and Future Readiness

• Support the development of TGCH's integrated care ecosystem, including care redesign, process innovation, and transformation initiatives across clinical services.
• Conduct landscape scans and analyse utilisation, population, and healthcare trends to inform service planning and future capacity requirements.
• Identify opportunities to incorporate digital, virtual, and phygital care approaches into service delivery models.

Secretariat and Governance Support

• Organise meetings and workshops, and provide secretariat support including preparation of agendas, materials and minutes, and follow-up on action items.
• Support management reporting and committee administration.
• Any other ad-hoc projects as assigned.

Job Requirements

• Degree in a Healthcare-related field, Business Management, or STEM (Science, Technology, Engineering and Mathematics) preferred.
• At least 5 years of relevant working experience; prior experience delivering clinical care within a PHI is preferred.
• Practical knowledge of hospital clinical functions, clinical workflows, and operations; prior experience in service planning and implementation is advantageous.
• Adept in project management and secretariat work, with strong organisational skills and the ability to manage multiple priorities under tight timelines.
• Strong analytical, communication and interpersonal skills, with the confidence to engage diverse stakeholders and drive meeting outcomes.
• Candidates with more extensive relevant experience and prior experience managing direct reports or teams may be considered for Manager level.