Senior Administrative & Operations Support Executive - Engineering, Tuas Avenue

What You'll Do:

. Supervise, mentor, and allocate tasks to Administrative & Operations Support Officers, ensuring timely and precise output.

. Review and approve processed orders, customer requests, and invoices swiftly resolve discrepancies.

. Optimize data integrity in Excel and internal databases design templates and reporting dashboards.

. Coordinate insurance documentation, technical drawings, and delivery logistics for machinery.

. Manage complex customer enquiries with professionalism, tracking all follow-ups and service metrics.

. Drive process improvement initiatives, identify bottlenecks, and implement corrective actions.

. Handle incoming calls professionally when team officers are unavailable, ensuring prompt assistance.

What We're Looking For:

. 3+ years of administrative or operations support experience, including at least 1 year in a supervisory or team-lead capacity.

. Expert proficiency in Microsoft Word, Excel (pivot tables, VLOOKUP), and Outlook.

. Proven ability to juggle multiple priorities under tight deadlines with a meticulous mindset.

. Strong verbal and written communication skills

. Proactive problem-solver who takes ownership and follows tasks through to completion.

. Collaborative leader who fosters teamwork and motivates direct reports.

Reporting Line:

You'll report directly to the General Manager and the Operations & Sales Director/Manager, giving you exposure to high-level decision-making and opportunities to influence our processes