- Provide frontline operational support, including explaining filing requirements and the necessary documents for applications.
- Attend to users enquiries and process applications at the service counter.
- Manage and process high-volume online applications efficiently within stipulated timelines.
- Liaise with internal stakeholders to ensure smooth delivery of support services.
- Handle system-related requests and coordinate with technical specialists to resolve issues raised by internal or external stakeholders.
- Deliver and explain official documents to parties in Singapore track, monitor, and verify service status to ensure adherence to timelines.
- Participate in projects to enhance workflows and update standard operating procedures (SOPs).
- Coordinate with multi-disciplinary experts from strategic partners and external agencies to ensure holistic case management.
Requirements:
- Minimum 3 years of relevant working experience.
- Willing and able to perform field duties outside the premises, including travelling across Singapore using public or personal transport (with reimbursement).
- Ability to work well under pressure, both independently and as part of a team.
- Strong customer service experience in dealing with members of the public and external stakeholders.
- Excellent verbal and written communication skills.
- Resourceful, independent, and able to think quickly on ones feet.
- Proficient in IT systems and applications.
Duration/ Working hours:
1 year contract
42 hours per week
.. We regret to inform only shortlisted candidates will be notified.
