SCM Specialist, Customer Service

Open and maintain customer accounts by accurately recording and updating account information.

Receive and process customer purchase orders (POs) in the system, ensuring commitment dates align with customer requirements.

Generate forecasts to support raw material procurement from suppliers.

Coordinate with the customer on any order changes, ensuring all shipments are updated and properly monitored.

Work with the Logistic team to plan and book shipments to ensure timely delivery.

Serve as the main point of contact for customers, to liaise with internal stakeholders to ensure smooth operations.

Resolve product or service issues by clarifying customer concerns, identifying root causes, determining appropriate solutions, and following up to ensure resolution.

Handle and resolve customer complaints in a timely and professional manner.