Customer Service Executive

Primary Duties

. Order Management

. Receives, verifies and processes orders from customers utilizing the organization's internal computer and applications systems

. Renders support to sales team in response to customers RFQ.

. Reviews contractual requirements between Wieland and customers.

. Facilitates specification review and quality claims related matters.

. Initiates and coordinates actions necessary for response to customers change requests.

. Performs maintenance of orders & customer information files and communicates changes to appropriate personnel & departments.

. Ensures the correct products reach customers at the right place, right time and right quantity.

. Ensures compliances to internal controls and audit requirements when processing orders

. Maintains relevant documentation and departmental records (paper & electronic).

. Interfaces with internal departments, Wieland entities and agents to resolve a variety of order related issues.

. Ensures and provides quality service to both internal and external customers.

. Cultivates and maintains on going customers relationships.

. Prepares periodical and ad hoc reports as and when requested / required.

. Undertakes ad hoc assignments

Inventory Management

. Takes responsibility to optimize overall stock and control customer inventory levels

Logistics Management

. Handle LCL, FCL, Air and cross-border trucking bookings

. Coordinate with freight forwarders to ensure all outbound shipments are booked on time.

Shipping Claim Management

. Process shipping damage claims

. Coordinate with internal stake holders to complete all necessary documents required.

. Investigate the root cause and consolidate non-conformity report

. Process claim settlement

Others

. Provides backup to assigned tasks / internal teams

. Contributes to team effort by accomplishing related results as needed

Secondary Duties

. Mentor new join and provide guidance and training.

. Assist in internal and external audits.

. Participates in cross functional meetings, discussions and projects.

. Assist in resolving system and SAP related issues.

. Participates in and initiates system improvements and process re-engineering.

. Performs other related duties as assigned by management

Mandatory Requirements

. Minimum Diploma preferably in Supply Chain Management / Business Administration

. Minimum 2 years of customer service experience in the manufacturing industry

. Proficiency in Microsoft Office Word/Excel/Powerpoint

. Good written, oral communication and interpersonal skills

. Able to communicate with customers effectively

. Good problem-solving skill & conflict management

. Ability to meet tight deadlines and prioritize workloads

. Ability to work independently with minimum supervision

Additional Requirements

. Ability to negotiate LC preferred

. Shipping knowledge

. Proficiency in SAP