Sales Support

Brief Summary:

• Coordinate sales orders, vendor transactions, inventory records and customer deliveries with accuracy and efficiency. Support seamless order fulfilment while managing documentation, claims, stock activities and cross-functional coordination.

Responsibilities

• Follow up with the warehouse and shipping departments to coordinate the packing and delivery of goods to overseas customers. Process sales quotations, sales orders and purchase orders to vendors. Obtain sufficient technical information from customers before submitting enquiries to vendors. Monitor vendor deliveries and follow up on outstanding shipments. Review supplier invoices against internal purchase orders to verify pricing and quantities, then enter the information into SAP for warehouse or customer stock records. Manage customer claims and returned goods. Submit claims to vendors for short-shipped or defective items. Maintain an organised filing system. Assist with annual stocktaking activities. Review export letters of credit to confirm that the terms meet the required conditions. Perform other duties assigned by the reporting manager.

Requirements

• GCE O Level, Nitec or Diploma qualification. Two to three years of relevant experience in a similar role. Working knowledge of Microsoft Office applications, including Outlook, Word and Excel. Familiarity with SAP and export letter-of-credit requirements is advantageous. Customer-focused, proactive and able to work effectively as part of a team. Strong coordination and organisational skills, with the ability to manage multiple priorities effectively. Able to work independently with minimal supervision.