Sales Support Manager

• Defining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction.
• Ensuring the most competitive offers considering the market situation and customer conditions and identifying the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer.
• Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer and supporting bid/no bid analyses and decisions.
• Participating in project risk review processes and ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers.

• Bachelor's degree in Engineering, Business, Marketing, or related field with 10+ years of experience in sales support, customer service, or operations and leading a team
• Proficiency in SAP (SD, MM, CS modules), CRM platforms (e.g., Salesforce), and ERP systems.
• Excellent communication and relationship-building abilities.
• Familiarity with sales process, sales strategy, and operational functions.
• Ability to manage cross-functional teams and drive continuous improvement.

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification