Sales Specialist

Job Accountabilities

• Conduct outbound calls to potential customers
• Respond to customer inquiries via phone, email, and other channels, engaging in meaningful conversations to understand their needs and recommend suitable learning solutions
• Develop strong product knowledge, adhere to work policies and procedures, and stay updated on industry trends, competitor offerings to enhance sales effectiveness
• Handle objections professionally and provide persuasive responses to encourage enrolment.
• Meet quality standards, performance targets, and KPIs set by the department.
• Utilize data to follow up on assigned leads promptly and maintain detailed lead follow-up reports.
• Keep accurate and up-to-date records for efficient retrieval based on work requirements.

Job Requirements

• Diploma with 2 - 3 years of relevant working experience, preferably in sales, marketing or customer service.
• Experienced in Customer Service and Sales conversion processes
• Good understanding of the higher education/professional development industry in Singapore
• Well-developed diplomacy skills and ability to handle expansive and diverse customers.
• Willing to learn and able to collaborate with different stakeholders
• Performance driven and proactive