Swimwerks is seeking a motivated and dynamic Sales & Operations Executive to join our growing team. In this role, you will be responsible for driving student enrolments, managing customer relationships, and ensuring smooth day-to-day operations of our swim school. You will work closely with our instructors and management team to deliver excellent service to parents and students while supporting the academy's growth.
Responsibilities:
- Handle sales enquiries, follow-ups, and convert leads to enrolments
- Network, build, and maintain relationships with clients and prospects
- Manage class scheduling, student registrations, operational & administrative tasks
- Resolve customers concerns, and provide feedback & solutions
- Build strong customer relationships and provide after-sales support
- Coordinate with swim coaches to ensure smooth lesson operations
- Assist in marketing activities and events to promote the academy
- Identify process gaps within the department and drive improvement
- Any other ad-hoc duties assigned by the company and its subsidiaries
Requirements:
- Diploma / Degree in business or any relevant field
- Have Hunter and Farmer attributes in you
- Confident & fearless mentality
- Have business sense in you (Quickness in understanding & dealing with a business situation)
- Prior experience in sales or customer service is an advantage
- Strong communication and interpersonal skills in English
- Self-motivated and goal-oriented, desire to deliver results
- Ability to multitask in a fast-paced environment
- Meticulous, organized, and keen eye for details
- Knowledge of MS Office software
