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-Continuing focus on strengthening customer service process to improve customer satifaction.
-Developing keys staffs throught traiming/coaching/mentoring to enhance their performance with their competencies.
-Conducting monthly meetings with the keys personnel to share and feedback from key results for corrective and continually to seek for process improvement.
-Ensure that customer satisfaction index are met to set benchmark.
-Provide support to aftersales Senior Manager on every kind of customer enquireis or complaints.
-Conduct periodical review of the performance of individual staffs (especially key staff) to ensure that the work attitude and work performance in line to the company objectives.
-To take up a proactive sales roles in business developments projects.
-Resposible in conducting sales presentation customers on company's products and solutions.
-Analse the business market, aligning with the business developments and sales goals of the company.
-Creating strategy plans, preparation and performance of sales.
-Analyse data and propose key solutions to the Managements.
-Gather, compile, analyse and utilize market intelligence to support and facilitate business decision.
-Perform and maintain networking with potential and existing business clients.
- Effectively track and report sales progress to the Management.
-Providing guice to other team members in their work.
Job ID: 129100253