The Sales Manager is responsible for promoting the hotel, and, where possible, hotels within the chain in the designated area/region. The role focuses on achieving optimal sales under the best possible conditions for the company while meeting budgetary requirements and individual KPIs.
Key Responsibilities:
- Promote the hotel and support chain-wide sales opportunities within the assigned area/region..
- Achieve hotel budget targets and individual KPIs, including room nights, meeting room targets, ADR, and occupancy.
- Visit and maintain relationships with former, existing, and potential clients, focusing on commercial accounts.
- Anticipate business volume by considering hotel occupancy, holidays, weather, events, and local activities.
- Understand guest requirements and ensure services meet their expectations.
- Maintain accurate client and company information in the PMS and provide excellent after-sales service.
- Negotiate rates and contracts with clients, confirm verbal proposals in writing, and follow up on complaints.
- Support the Director of Sales in training and onboarding new team members.
- Monitor competitors activities and contribute to market intelligence.
- Execute the hotel's sales strategy, sell room nights, and maximize revenue while adhering to company policies and ethics.
Requirements:
- Bachelor's Degree or Diploma in Hospitality Management
- Minimum of 5 years of sales experience in the same capacity
- Proven ability to build relationships and find new business: prospecting, networking, site inspections, and sales calls
- Strong sales background in MICE
- Excellent verbal and written communication skills and strong attention to detail
- Keep abreast of industry trends and share information with all staff
- Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
- Proactive mindset to anticipate and support changes in our business
- Conformity to the highest standards of personal integrity and ethical behavior
- Exceptional customer service abilities
