Sales Executive

Job Description

Account Management
Conduct regular follow-up with existing clients through on-site visitations.
Identify customer needs, challenges, and propose suitable logistics solutions.
Monitor service quality and coordinate with internal teams to ensure continuous improvement.
Act as the first point of contact for client inquiries, issues, and complaints.

Sales Activities
Manage contract renewals, negotiate service agreements, and drive additional business opportunities (cross-sell/upsell).
Handle RFQs from headquarters or overseas offices.
Prepare quotations, presentations, and support contract documentation.
Coordination & Internal Communication
Work closely with operations, customer service, and warehouse teams to ensure smooth execution of client projects.
Liaise with shipping lines, airlines, and other external partners as required.

Reporting & Review
Monitor account performance and prepare sales reports.
Participate in KPI reviews, quarterly business reviews,and client meetings.

Business-level English and Japanese communication skills (due to contact with Japanese stakeholders).

At least 1 year of B2B sales experience (logistics / freight forwarding industry preferred).

Strong experience in client account management and follow-up.

Strong interpersonal and stakeholder management skills.

Proactive, client-focused, and able to identify and propose solutions.

Willingness to conduct regular client visits and maintain close communication.