Sales Engineer

Company Description SIMTRUM Pte. Ltd. operates a specialized e-commerce platform for the photonics industry, integrated with innovative cloud-based simulation software (SaaS) to enhance the purchasing experience. By connecting and streamlining photonics supply chains, the company delivers high-value products and solutions to customers worldwide. This integrated approach helps customers significantly reduce both procurement time and overall costs. SIMTRUM focuses on combining advanced technology with practical industry needs, offering a dynamic environment for professionals interested in photonics, software, and customer-centric innovation.
Role Description The Sales Engineer is a full-time, on-site role based in Singapore, responsible for driving sales of photonics products and solutions while providing technical guidance to customers. Day-to-day tasks include engaging with prospective and existing customers, understanding their technical requirements, and recommending suitable products and configurations using SIMTRUM's platform and simulation tools. The Sales Engineer collaborates with internal teams to prepare proposals, demonstrations, and product presentations, and follows up on leads to close opportunities. The role also involves responding to technical inquiries, providing pre- and post-sales support, and ensuring a positive customer experience through clear communication and timely service. The Sales Engineer maintains up-to-date knowledge of photonics technologies, market trends, and SIMTRUM's product portfolio to support informed customer decision-making.
Qualifications

• Strong Sales Engineering and technical solution design skills, with the ability to bridge customer requirements and product capabilities.
• Experience in Sales and Customer Service, including lead qualification, opportunity management, and relationship building.
• Ability to provide effective Technical Support, troubleshoot issues, and guide customers in using photonics products and related software.
• Excellent Communication skills, both written and verbal, for explaining complex technical concepts in an accessible way.
• Background in photonics, optics, physics, engineering, or a related technical field; relevant degree or equivalent experience preferred.
• Comfort working in a fast-paced, technology-driven environment, with strong problem-solving and organizational skills.
• Proficiency with cloud-based tools and familiarity with SaaS platforms; experience in an e-commerce or tech-focused company is an advantage.
• Ability to work collaboratively with cross-functional teams and independently manage priorities and customer engagements.