Sales Engineer

1-3 Years

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Job Description

Title: Sales Engineer (ACMV / HVAC)

Salary: Up to SGD $4,000.00 per month

Location: Singapore (Woodlands)

Job description

We are recruiting for our client who runs an established ACMV company, for the full spectrum of M&E works.
Location of the client's operations is in Woodlands, Singapore.
This is an entry-level role.
This role will pay you remuneration of up to SGD $4,000.00, commensurate with your experience.
Working hours shall be 5 days a week, regular office hours.
Singaporeans or Singapore PR applicants are preferred due to quota limitations

Responsibilities

Attend site meetings, resolve customer complaints, and subsequently coordinate with internal departments to resolve any issues.
Facilitate and ensure that work related to fault, repair, installation, maintenance, and emergencies are completed within the appropriate timelines and standards.
Attend to clients enquiries and feedback, including service recovery.
To be successful in this role, you should have excellent communication and interpersonal skills, as well as the ability to understand the needs of each site to solve operational issues, resolve any conflicts, motivate and retain a productive high-performance team.
Responsible for ensuring adherence to all guidelines set by clients for all site activities, including safety standards and house rules.
Ensure quality service delivery, and plan visits to check technician performance, job progress, inventory, and customer satisfaction.
Collaborate with internal teams to ensure smooth and efficient operations at each site.
Develop and maintain relationships with key stakeholders to enhance service delivery and client satisfaction.
Analyse and evaluate site performance metrics and KPIs, and identify areas for improvement and optimisation.
Attend to requests and respond to emergency calls after working hours, if required.

Qualifications