Role Purpose Statement:
- The incumbent will provide strategic direction to the international air freight vertical, delivering strategic and operational success within TCI Express Pte Ltd.
Main Accountabilities:
- Develop and implement business strategies for the Air Freight division to achieve sales and profitability targets.
- Conduct regular market research and competitive analysis to identify trends, customer needs, and areas for differentiation.
- Assist in managing the air freight operations, ensuring timely and accurate processing of import/export shipments.
- Lead negotiations on contracts, ensuring terms are favorable for the company while meeting the needs of the client.
- Responsible for the management and handling of the RFQ response documents.
- Implement best practices to streamline processes, optimize resource utilization, and improve operational efficiency.
- Ensures that operations and documentation requirements are consistent with the current operational compliance.
- Ensure that the air freight adheres to global standards and certifications to maintain credibility and trust with clients.
- Drive the adoption of digital tools and innovative technologies to improve efficiency, accuracy, and service delivery within the air freight vertical.
- Build and maintain relationships with key air freight carriers, logistics partners, and suppliers to ensure optimal service levels, capacity, and cost-efficiency.
- Drive growth by planning line haul operations for shipments, while closely monitoring movements.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Collaborate with other departments, such as to ensure smooth and efficient import/export operations.
Knowledge, Skills, Abilities and Competencies:
- Experience in Freight Forwarding/Air Freight operations (Import / Export).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Able to work very independently in a dynamic and fast paced environment.
- Experience in contract negotiations, air freight operations and other relevant processes.
- A customer-focused approach to innovation, ensuring solutions align with evolving client needs and preferences.
- Maintain good network of the shippers,consignees, suppliers and overseas agents.
- Strong communication and interpersonal skills.
- Proficient in Microsoft office applications.
