Company Overview / Employee Value Proposition
Yeo Eng Koon (S) Pte Ltd is a Singapore-based company with over 40 years of experience, originating as an LPG distributor serving the F&B industry. The company has since evolved into a one-stop kitchen solutions provider, offering kitchen design consultancy, equipment supply, exhaust and fire suppression systems, gas services, and after-sales maintenance support. With a focus on efficiency, reliability, and customer value, YEK delivers integrated kitchen solutions that save time, cost, and operational effort for its clients.
Job Summary
The role serves as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives. You must be goal-oriented and has a passion for customer service. Ultimately, you should be able to contribute to high quality customer service and work closely with the team to achieve sales targets.
Responsibilities
- Maintain and update customer records and sales information to ensure accurate and current data management supporting operational efficiency
- Enter data accurately to facilitate seamless sales and operational workflows
- Monitor online and newspaper sources regularly to identify relevant tenders and business opportunities for company growth
- Stay informed about new products and features to provide accurate and timely information to customers and internal teams
- Respond to customer queries by delivering clear information and resolving issues promptly to enhance customer satisfaction and retention
- Verify orders by contacting clients to obtain missing or unclear information, ensuring order accuracy and reducing errors
- Coordinate with the Project team to track product delivery progress and ensure timely delivery to customers, supporting customer service excellence
- Collect and relay customer feedback to relevant departments to drive continuous improvement in products and services
- Prepare quotations and sales orders accurately to facilitate smooth sales transactions and support revenue generation
- Perform additional tasks as assigned by immediate supervisor or head of department to support team goals and operational needs
Required competencies and certifications
- Minimum N / O level
- Professional certificate, Diploma, or Degree in Business Administration or relevant field
- Preferably possess relevant working experience in the kitchen equipment and kitchen exhaust system industry
- Proven work experience as a Sales Administrator or Sales Support Agent
- Excellent organizational and multitasking skills to manage multiple priorities effectively
- Strong teamwork skills with a high level of dedication to collaborative success
- Ability to work under strict deadlines to meet operational and customer service targets
