Sales Coordinator

Responsible for developing long-term relationships with customers and overseeing sales. You should work to satisfy customers needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term relationships with a key focus on delivering high standards of customer service and upselling.

Responsibilities:

Relationship Management:

• Establish good working relationships with key customers
• Understand and maintain contact details with customers
• Support business reviews with customers
• Regular telephone/Teams calls with customers
• Establish and maintain customer price updates & price file management
• Conduct regular reviews of customer margin to maintain profitability

Order Management:

• Manage and review critical part list for internal and external communications
• Part number creation
• Obtain up to date forecast information for key customers
• Process customer orders and ensure orders are progressed to support requirements
• Advise customer delivery dates on their Purchase Orders
• Analysis of customer schedules to ensure stock availability
• Support customer returns and raise credits as required
• Processing certification for spot orders
• Customer declarations (export) and creation of commercial invoices
• Creation and management of customer kits
• Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.
• Liaising with warehouse to ensure orders are despatched on time to your customers.
• Support AR department when needed to ensure outstanding invoices are paid.

Drive Growth:

• Work with customers to solicit opportunities for growth
• Handle Request For Quotations (RFQ) from customers
• Collaborate with sourcing department to establish optimal solutions to secure growth
• Negotiate with customers establishing pricing and lead times

Other Duties:

• Support the preparation of annual budgets
• Kanban/VMI set up and maintenance of Master File
• Regular Kanban/VMI reviews with key customers to identify any increase/decrease in usage, identify End of Life (EOL) parts and determine when parts become excess
• Any other duties as defined by management

Requirements:

• Good knowledge with Excel and managing data
• Intermediate knowledge/experience of Microsoft Office package including Excel.
• Ability to form strong relationships and maximise sales
• Excellent timekeeping & attendance
• Hard working and reliable