Roles and Responsibilities
- Serve as the primary point of contact for customer communications, ensuring prompt and professional responses.
- Manage customer enquiries via phone and email, providing accurate sales-related information such as lead times and product/service details.
- Coordinate with customers and suppliers to track order requirements, manage logistics and ensure timely deliveries.
- Collaborate with internal departments to monitor and report on the status of customer orders, including supplier purchase orders, delivery schedules, invoicing and payment updates.
- Understand customer needs to support the sales team in identifying new business opportunities.
- Stay up to date on product/service knowledge, features and updates to better support customers and internal stakeholders.
Qualification Requirements
- Minimum GCE O Level / Diploma in Sales & Marketing.
Preferred Skills
- Minimum 1 to 2 years of field experience in sales.
- Good communications and interpersonal skills.
- Able to work under stress and prioritize tasks.
- Resourceful.
- Self-motivated with high degree of integrity.
- Highly organized and time management skills.
