JOB SUMMARY
The Sales Associate is responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. He/ she should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills.
KEY RESPONSIBILITIES
- Represent the Brand As an ambassador of Tory Burch and maintain store presentation standards
- Create the Customer Experience Deliver extraordinary customer experience and build our brand one customer at a time
- Be Team Player Demonstrate a strong sense of selling skills and sense of product knowledge, contribute to a positive atmosphere that is fun, professional, productive and team oriented. Strong partnership and communication with teammates.
- Drive the Business & Deliver Results Proactively achieve and maximize sales, build and maintain new and existing customer relationships
- Operational Excellence Adhere to all sales and operational policies and procedures, inventory management and provide assistance when necessary with operational and back of house activities
EDUCATION, PRIOR EXPERIENCE AND SKILLS NEEDED
- Higher Diploma or above in any disciplines (business or fashion related a plus)
- 2+ years experience as a SA in a luxury fashion retail operation
- Strong personal selling and customer relations experience
- Sales driven and goals oriented
- Polished and professional
- Good verbal and written communication skills: English (Cantonese and Putonghua is a plus)
- Ability to work in a fast paced and dynamic environment
- Ability to prioritize and excellent follow-up skills
