ABOUT ZENITH:
Since its establishment in 1865, ZENITH became the first vertically integrated Swiss watch manufacture and remains today one of the very few true manufacturers producing 100% of its movements in-house. Well-known as the Master of Chronograph having launched in 1969 the very first automatic chronograph equipped with the famous El Primero movement, the brand continues to push the limits of precision with high frequency. Collaborating with many ambassadors worldwide, ZENITH continues to perpetuate the spirit of Time To Reach Your Star, accompanying those who dare to challenge themselves and reach new heights. Today, ZENITH belongs to LVMH, the world largest luxury goods group.
Do you have a passion for storytelling, lifestyle and luxury Then we look forward to hearing from you!
Become part of our retail team in our MBS Boutique in Singapore as a full-time position reporting to the Boutique Manager.
ABOUT THE JOB:
Acting as a brand ambassador for ZENITH, you will be responsible for providing a personalized client experience, building strong client relationships, as well as meeting and exceeding sales targets.
SALES:
- Drive Sales to achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
- Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as ZENITH history and heritage in accordance with ZENITH selling ceremony
- Demonstrate a high standard of luxury service by actively listening to customers needs and providing tailored recommendations
- Ensure full compliance to all retail procedures and operational guidelines
CRM:
- Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests
- Capture new meaningful customer data according to ZENITH CRM tool to personalize communications, and deliver a memorable shopping experience
- Promote and actively participate to events
- Propose new ideas to attract new clients and expand client book
BOUTIQUE HOUSEKEEPING
- Ensure the boutique is consistently presented at the highest standard by overseeing the tidiness and cleanliness of all areas
- Manage in-store ambiance that enhances the customer experience (music, drinks, )
- Contribute to upholding merchandising material and products presentation in accordance with ZENITH standards
BE A TEAM PLAYER
- Cultivate an environment of mutual respect and teamwork by consistently supporting your colleagues and collaborating harmoniously with all members of the team to achieve shared goals.
AD HOC ACTIVITIES
- Provide assistance with additional tasks and responsibilities as assigned by the Boutique Manager, demonstrating flexibility and support wherever needed.
EXPERIENCE & SKILLS:
- At least 2 to 3 years of experience in luxury retail operations with a successful sales track record, luxury watch industry would be a plus
- Sales acumen, results-driven, and can do attitude
- Outstanding interpersonal and communication skills, both oral and written
- Customer-oriented, and follow-up skills are essential
- Team player, self-motivated with a positive and committed mindset
- Presentable, mature and with high level of integrity, trust, and honesty
- Punctual, timeline conscientious and eagerness to learn
- Flexibility to work a retail schedule including evenings, weekends and holidays
