Roles & Responsibilities
Key Responsibilities:
1. Sales Administration Support
- Assist the sales team in processing training registrations and course bookings.
- Prepare quotations, invoices, and supporting documents for customers.
- Maintain and update sales records, candidate lists, and training schedules.
2. Customer & Candidate Coordination
- Handle incoming enquiries from trainees, companies, and agents.
- Provide information on available courses, schedules, and requirements.
- Coordinate with candidates to ensure all documents are submitted before training or tests.
- Support the sales team in managing customer relationships
3. Data Entry & System Management
- Perform accurate data entry into internal systems (e.g. AMS / Training Management System)
- Maintain proper documentation of candidate records and sales reports.
- Ensure accuracy of training records and registration information.
4. Operational Coordination
- Work closely with the Admin and Trainer teams to coordinate training schedules and candidate attendance.
- Assist in preparing training materials, attendance lists, and administrative paperwork.
5. Reporting & Monitoring
- Assist in compiling sales reports and performance data.
- Track registration numbers and support the sales team in achieving training targets
- Provide updates to management when required
Requirements
- 1 to 3 years of administrative or sales support experience preferred.
- Experience in training centres, construction industry, or customer service will be an advantage.
- Good communication and coordination skills.
- Strong attention to detail and accuracy in data entry.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Responsible and disciplined with work processes.
- Positive attitude and willingness to support the team.
- Good teamwork and communication skills.
- Ability to work under pressure and meet deadlines.
- Maintain high accuracy in documentation and system records.
- Provide timely support to the sales team.
- Ensure smooth coordination between sales, admin, and trainers.
- Contribute to achieving ATTC training enrollment targets.
