Company Description
Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel in the heart of Bugis. Ideal for business and leisure travellers, our 534-room hotel offers refurbished rooms, modern comfort, and excellent connectivity. With four MRT stations- Bencoolen, Bugis, Rochor, and Bras Basah-nearby, enjoy easy access to Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, a direct MRT link from Bugis connects you to Singapore Changi Airport. Enjoy a refreshing stay in a prime location.
Job Description
- Provide cleaning services to guest rooms and respond promptly to guest requests, ensuring maximum guest satisfaction in accordance with hotel standards.
- Clean guest floors and surrounding service areas in line with established hotel cleanliness standards.
- Welcome and acknowledge guests encountered on the floor, ensuring they feel cared for, even when not servicing their rooms.
- Verify room status reports and update room statuses accurately.
- Clean, inspect, and release rooms to Vacant / Clean status following hotel procedures, ensuring all assigned rooms are completed within the allocated time.
- Attend to all guest requests efficiently and professionally.
- Ensure the safety and security of guests personal belongings at all times.
- Maintain the cleanliness and organisation of floor pantries, ensuring items are neatly stored.
- Take responsibility for the care and maintenance of the work store, trolley, and all equipment, ensuring proper handling and storage at the end of each shift.
- Ensure all equipment is in good working condition and report any defects promptly.
- Use cleaning products correctly, following prescribed dosages and conditions of use.
- Conduct self-inspections using the hotel's internal quality checklist to ensure work meets required standards.
- Demonstrate commitment to conserving natural resources and supporting environmental sustainability.
Qualifications
- Minimum 34 years of experience in a similar role within a hotel environment.
- A diploma in Hospitality Management or a related field is preferred.
- Strong guest service mindset with the ability to anticipate and respond to guest needs professionally and warmly.
- Excellent organisational and time management skills.
- A genuine passion for creating memorable guest experiences.
- Willingness to learn and grow within the hospitality industry.
- High standards of hygiene, grooming, and personal presentation.
- Excellent communication skills.
