Job Summary
This role will support the management and optimization of hotel distribution channels and also assist with online travel agencies (OTAs), direct booking channels, GDS, and wholesale partners to help maximize revenue, visibility, and booking performance.This is an excellent opportunity for someone early in their hospitality career who wants to develop expertise in revenue management and distribution.
Job Description
- Channel & Distribution Support
- Support daily management of distribution channels (OTAs, brand.com, GDS, wholesalers)
- Maintain rate parity, inventory accuracy, and content across channels
- Assist with channel setup, mapping, and updates in the channel manager
- Monitor competitor pricing and availability
- Revenue & Performance Analysis
- Track channel performance including pickup, ADR, RevPAR, and occupancy
- Prepare daily, weekly, and monthly distribution and revenue reports
- Support forecasting and demand analysis
- Flag pricing or availability issues to the Senior Revenue Manager
- OTA & Partner Coordination
- Assist with OTA promotions, campaigns, and merchandising opportunities
- Maintain relationships with OTA market managers and distribution partners
- Support contract loading and promotional setup
- Systems & Tools
- Work with HMS, CRS, channel manager, and revenue management systems
- Ensure accuracy of rates, restrictions, and inventory
- Support troubleshooting distribution or connectivity issues
- Cross-Functional Support
- Coordinate with Front Office, Sales, and Reservations teams
- Support distribution-related training and communication at property level
- Success Metrics
- Accuracy of rates and inventory across channels
- Improvement in channel performance metrics
- Timeliness and quality of reporting
- Reduction in distribution errors and parity issues
Key Qualification
Degree or diploma in Hospitality, Business, or related field (or equivalent experience)
1–2 years experience in hotel revenue, reservations, or distribution
Basic understanding of OTAs and hotel distribution
Strong Excel skills and analytical mindset
Detail-oriented with strong organizational skills
Willingness to learn revenue management and distribution systems
Diversity brings us closer to the communities we serve
Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.
