Duties and Responsibilities of Academic Support
Reporting Lines:
This position reports directly to the Academic Director. The incumbent's primary role is to support the Academic Director in:
- Providing administrative support to facilitate the smooth running of courses
- Liaising with various stakeholders on day-to-day academic support matters.
Duties and Responsibilities
- Compiling Learning materials and assessments
- Communicating with lecturers on scheduling and academic matters
- Interacting with students on feedback
- Working with Operations team on the allocation of resources to support running of classes
- Arranging and scheduling of invigilators for physical examinations
- Coordinating with Academic and Examination Board members
- Prepare and compile reports as when required
- Updating & maintaining the SMS prospective student database
- Advising students regarding fee payment instalments, key student contract terms & conditions and course schedules
- Application Fee collection & generation of first payment advice
- Collecting & collating student documentation for submission to Student Services to facilitate course admission
- Coordinating all administrative requirements to ensure the smooth running of classes
- Secondary point of contact for student & lecturer complaints
- Conduct course previews as and when required
- Assist the Academic Director as required.
Requirements
- Diploma or Degree in any discipline
- Fresh graduates are welcome to apply
- Have excellent Communication Skills
- Be able to work in a fast-paced environment while being meticulous
- Be self-motivated, pro-active and possess problem solving skills
- Prior experience, especially in the education sector would be an advantage, though not mandatory, and candidates without experience will be given equal consideration.
