Retail Technology Support Analyst, Asia Pacific

About the Job

The Systems Analyst supports the Senior Manager, to enhance the business operations for Clarins Group Retail Technology department. He/she manages all application incidents, service and change requests with support team and business stakeholders, following application SOP process and governance.

The Systems Analyst plays a key role in ensuring efficiency and improving applications to ensure users and key stakeholders in the markets and regional office have the best user experience.

Support, project management, implementation & delivery

• Identify and prioritize Jira SM tickets for Japan, Malaysia, Korea, Singapore and ANZ
• Handle Jira SM tickets according to the typology: Solving issues: bug fixes, configuration in application, correct data interfaces issues
• Answering request for assistance from users and key users around technical topics or data analysis on Retail applications (for instance: setting promotions or sales operation in Y2)
• Working with Support Retail Team in Paris for new requests requiring evolution in Core Model solution
• Intervention in a store to resolve a hardware issue in coordination with the technical team responsible for equipment
• Build a knowledge database on Y2 and the main incidents encountered
• Ensure the quality of support documentation

Project management & project implementation

• Participate to Retail Technology projects in APAC Region with Retail Project Manager and Regional Retail team located in Singapore
• Design new features and new requirements settings
• Write functional and technical specifications
• Write tests cases and execute tests cases
• Organize and participate to UAT
• Organize release go live
• Provide documentation to Regional Retail excellence team for training guide
• Participate to training session
• Organize post go live support and run for level 1 & 2 in APAC

About you:

• 3-5 years of experience as Business Consultant, Systems Analyst, Project Coordinator or Technical Coordinator.
• At least 2 to 3 years experience in IT Retail and CRM environment is a must
• Database SQL knowledge and report analysis experience is required.
• Working experience in administering or supporting multiple system automated integration
• Microsoft Server knowledge is a must have, preferably with experience on Windows file management, Task scheduling, MSMQ, NLB, ARR, IIS, web services, oAuth authentication
• Strong in Microsoft Excel analysis

About the benefits:

• Over 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison dêtre
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 1 day of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose making life more beautiful, passing on a more beautiful planet, is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of Caring for people, caring for the planet we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes World's Best Employers 2024, Forbes World's Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).