To master the knowledge of our scent diary and develop basic olfactive skills.
To hire, train, motivate, incentivize, and support all retail employees.
To ensure the positions are always filled and organize weekly roaster
To develop and achieve sales strategies and reach targets consistently with solid reporting to management
Suggest improvement of visual merchandising, products animation, customer VIP events to the management team.
Ensure all staffs offer the highest level of customer service, in line with our Brand standards of excellence.
To ensure each shop represents brand image through excellence in standards with a strong sense of detail
To seek every opportunity to develop lasting relationships with clients for your team
As a Leader:
You have strong leadership skills, and you can motivate and develop your team
You must be passionate in nurturing your team and foster a positive mindset with a collaborative working environment to achieve highly performing boutique teams
You will monitor each member's performance and support them with coaching and counselling
You are responsible as a brand ambassador for leading an example on the sales floor and during workshops and peak hours
Make sure they have the best environment to operate they have access to constant training on products and retail best practices
You will put in place bestselling and upselling practices
You will lead by example and be with the team to ensure delivery of excellence and great customer experience.
You will ensure that all members respect and adhere to Maison promise to customers
You will implement process and best practices of retail high luxury standards
As a Client Advisor:
You must have a customer-focused mindset to ensure the highest level of customer experience
You will review our VIP list and will be constantly involved with them as part of clientelling.
You should possess high level of communication skills to handle all inquiries and issues.
You are responsible for building and managing a strong customer database and retention for all boutiques
Strong CRM skills
Soft skills to handle rejections and attain high conversions.
