Highlights
- 5 days, Mon to Fri
- Basic + Commission + VB
- Luxury
- Leadership Experiences
Multi-Store Oversight
This role leads the operations of different retail locations, driving commercial performance, team development, and customer experience excellence.
Key Responsibilities:
- Partner with Sales leadership to identify growth opportunities and optimize retail performance.
- Set and monitor annual targets across sales, service, and team development.
- Collaborate with Store Managers and Customer Care to enhance client experience and service standards.
- Support store teams in executing action plans to meet KPIs and elevate in-store engagement.
- Maintain a visible presence across stores, including weekends/public holidays, to coach teams and identify improvement areas.
- Oversee reporting, budgeting, and forecasting, including market and competitor analysis.
- Ensure operational excellence through effective policy implementation and cross-functional collaboration.
- Contribute to marketing and CRM initiatives to grow customer loyalty and database strength.
- Represent the brand at key events and with high-value clients.
- Advise on store projects (openings, renovations, layout optimization) and back-of-house improvements.
Team Leadership:
- Lead with a coaching mindset, fostering development and performance.
- Partner with HR on recruitment and ongoing talent planning.
Cross-Functional Collaboration:
- Work closely with departments including Operations, Merchandising, Communications, CRM, and Customer Care to drive service excellence and customer engagement.
HOW TO APPLY:
Interested applicants, please email to [Confidential Information].
We regret only shortlisted candidates will be notified.
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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Pierre Chung Yih Shern
EA Personnel Reg No: R22111092
