We're rethinking homes for how people really live, and we're looking for a Retail Sales Associate to join our Singapore Flagship Store team to help shape the future of living-one thoughtful detail at a time.
Retail at Castlery is where design, service, and experience meet - giving customers a space to explore, connect, and discover the perfect pieces for their homes.
What you'll be doing:
- Greet and engage customers in a friendly and approachable manner, creating a positive first impression of our brand.
- Listen actively to customers preferences and requirements, providing recommendations and solutions.
- Responsible for the conversion of sales from walk-in customers, emails, chats, and other sales channels.
- Recommend design-focused solutions tailored to customers requirements (style of home dcor desired, floor plan, etc.).
- Build and nurture customer relationships to encourage repeat business and referrals.
- Handle customer inquiries, concerns, and complaints with professionalism and a problem-solving attitude.
- Work closely with cross departments to ensure customer satisfaction are met.
- Assist in store operational excellence by ensuring general showroom maintenance, receiving / issuing stocks, and monthly high accuracy stock take.
- Perform other roles within the store such as maintaining visual standards, assisting team members, or performing operational tasks on the sales floor.
What you need to succeed:
- Prior experience in retail sales, preferably in furniture, home dcor, or related industries.
- High energy in delivering the best customer experience.
- Excellent communication and interpersonal skills, with an ability to connect with customers.
- Proven track record of customer centricity and possess strong people skills (approachable, good listener, and empathetic).
- Strong knowledge of MS Office (Word, Excel, and Outlook).
Built for Real Life, Designed for What's Next
At Castlery, we've spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.
Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
