Retail Sales and Operations Executive

Main Objective: Ensure smooth daily operations of stores and the effective execution of standardized procedures.

Scope of Responsibilities:

1. Store Operations Process Management

o Conduct regular inspections of store workflows and supervise the implementation of Standard Operating Procedures (SOPs).

o Follow up on material management, inventory checks, and cashiering system compliance.

2. Hygiene and Safety Management

o Develop and monitor daily hygiene checklists.

o Assist in inspections related to food safety, workplace safety, and equipment maintenance.

3. Internal Data and Reporting

o Collect, organize, and consolidate daily, weekly, and monthly reports from stores.

4. Internal Communication and Coordination

o Assist in handling daily work issues between store managers and staff.

o Support coordination and resolution of unexpected situations within stores.

5. Training Support (Internal Processes)

o Responsible for basic pre-employment training for new staff (e.g., hygiene, cashiering, product standards).

6. Store Duty Support

o Replace or assist with frontline operations when manpower is insufficient.

Job Requirements:

o Diploma or above in Business Administration, Hospitality Management, or related fields.

o At least 1-2 years of relevant experience in retail, F&B, or operations support.

o Strong organizational and coordination skills, with attention to detail.

o Familiar with SOP implementation, inventory management, and basic cashiering procedures.

o Knowledge of workplace safety and food safety regulations is preferred.

o Proficient in MS Office (Word, Excel, PowerPoint) and data reporting.

o Good communication skills and ability to work with different levels of staff.

o Able to handle pressure and respond to unexpected situations effectively.

o Willing to support store shifts when manpower is lacking.