Retail Operations Intern

Job Description

RETAIL SALES DEVELOPMENT

• Support the Senior Retail Manager in building effective communication tools to share sales data with the retail team.
• Prepare weekly and monthly sales performance decks.
• Assist the SRM in building effective incentive plans based on marketing and business needs.
• Coordinate, verify, and share incentive results with the sales team on a monthly basis.
• Visit points of sale on a weekly basis and ensure counter/boutique needs are met.

RETAIL STAFF MANAGEMENT

• Monitor key retail KPIs and provide quantitative reports to the SRM.
• Review retail team productivity and gather retail team needs in terms of coaching and training.
• Ensure new product launch information is well disseminated to the retail team:
• Prepare presentation decks including all information related to new launches in partnership with the Marketing Team.
• Create positive and strong team synergy and promote a positive mindset.

RETAIL EXCELLENCE

• Lead Mystery Shopping execution.
• Communicate feedback to the retail team on key learnings and areas for improvement.
• Assist the SRM during in-store and out-of-store events and ensure perfect execution with a high level of service.
• Lead Bee Gold App (CRM tool) campaign execution to strengthen retail staff relationships with Guerlain members and increase retail sales:
• Create campaigns based on marketing and business priorities.
• Ensure the customer focus list is well defined.
• Monitor, review, and analyze campaign performance.
• Work closely with the Marketing Team to develop the high clienteling network by reviewing the database and spending behavior of Guerlain customers.

RETAIL SUPPORT

• Assist stores with logistics (e.g., weekly deliveries) and administrative tasks.
• Facilitate inter-store transfers and product replenishment:
• Transfer merchandise between stores to ensure optimal stock levels.
• Support during events (e.g., client registration in the database or product packing).

REPORT / ANALYSIS

• Provide weekly and monthly sales analysis on Guerlain's performance.
• Provide boutique reports on a monthly basis.
• Provide monthly competitor reports.

Qualifications

Requirements:

• Able to commit full time internship from Jun/Jul Dec 2026
• Organized, autonomous with a sense of initiative and advanced analytical skills
• Data sensitive, logical and detail-oriented
• Versatile, curious, eager to learn with a good attitude.
• Proficiency in MS Office (Words, Excel, Powerpoint)
• Team-spirited with an international outlook, enthusiastic about and sensitive to luxury cosmetics.
• Previous experience in the beauty / luxury / FMCG / is an advantage.