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RETAIL MANAGER
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Employment Type: Full-time (6-day work week, including weekends and public holidays)
Key Responsibilities
1) Sales & Customer Experience
1a) Lead by example: Actively serve customers on the sales floor to achieve store sales targets.
1b) Service Excellence: Ensure customers receives a good shopping experience
1c) Complaint Handling: Resolve customer feedback and service recovery issues with professionalism and empathy.
2) Team Management & Development
2a) Training: Coach a small team (2-3 staff) on product knowledge
2b) Scheduling: Create weekly rosters that balance operational needs with staff well-being
2c) Performance: Conduct monthly one-on-one reviews to track KPIs and provide feedback.
3) Operations & Visual Merchandising
3a) Inventory Control: Manage stock takes, cycle counts, and timely transfers between the shop and warehouse.
3b) Ensure the shop is always clean, organized.
3c) Manage cash, opening/closing procedures, and POS system accuracy.
Who We Are Looking For
Experience: Minimum 2-3 years of retail management experience in Singapore.
Knowledge: Strong understanding of local trends, and the Singaporean consumer market.
Skills: Proficient in POS system. Verbal and written English
Job ID: 150267243
Skills:
Resolve Complaints, Leadership, Product Knowledge, Sales Reporting, Achieving Sales Targets, Merchandising, Handle Customer Enquires, Record Keeping, Customer Relationship Management, Feedback, inventory replenishment, Productivity Improvement, Retail Management, Managing Daily Operations, Cleanliness of the Store, Sales Training
Skills:
Health & Safety Compliance, Resolve Complaints, Leadership, Customer Service, Customer Service Excellence, Product Knowledge, Store Management, Achieving Sales Targets, Merchandising, Attendance Management, Staff Supervision, inventory replenishment, Retail Management, Interpersonal Skills, experience design
Skills:
Microsoft Office, Sales Management, Retail POS inventory management systems, Retail Management, Inventory Control, Customer service
Skills:
Inventory Management, Cost-control measures, Customer service
Skills:
Visual presentation, Compliance, Advertising displays, Inventory Control
