Retail Director, Southeast Asia (Luxury Fashion Brand)

About the role

Responsible for leading retail operations across SEA markets to achieve sales targets through effective people management, KPI performance, and exceptional customer experience. The role also drives client relationship development while ensuring consistent implementation of policies, procedures, and brand standards across the store network.

Key Responsibilities

• Lead retail operations across SEA markets to achieve sales targets, drive business performance, and uphold Ferragamo's brand standards.
• Coach, develop, and manage Store Managers and retail teams, overseeing recruitment, performance management, workforce planning, and staff development.
• Drive exceptional customer experience, CRM initiatives, and clienteling strategies to grow and retain VIP and Elite customer relationships.
• Partner with Merchandising, Visual Merchandising, Marketing, CRM, and Training teams to optimise product assortment, store presentation, sales performance, and retail capabilities.
• Monitor sales, KPIs, productivity, inventory, profitability, and operational excellence, implementing action plans to improve business results.
• Ensure compliance with company policies, operational procedures, audit standards, and statutory requirements across all stores.
• Lead store development, renovations, and maintenance projects, collaborating with landlords, contractors, and regional stakeholders to deliver projects on time and within budget.
• Prepare business reports, analyse market trends and competitive activities, and provide strategic recommendations to support business growth.

Key Requirements

• At least 8–10 years of retail management experience, preferably within the luxury fashion, watches, jewellery, or premium retail industry.
• Proven track record in leading multi-store operations, driving sales growth, and achieving business KPIs.
• Strong leadership and people management skills, with experience in coaching, developing, and motivating high-performing retail teams.
• Excellent analytical, communication, and stakeholder management skills, with the ability to influence cross-functional teams and business decisions.
• Willingness to travel across the SEA region to support store operations, projects, and business initiatives.

Registration No: R1875146

EA License No: 22C1376