The Retail Account Manager is an individual contributor role responsible for driving sales performance, customer acquisition, retention, and overall client satisfaction across one of our telco retail channel accounts. This role serves as a key bridge between Asurion and our telco partner's retail teams, ensuring strong execution, alignment, and continued growth of our device protection products in the market.
You will work closely with retail sales staff, channel partners, and key stakeholders within the telco organization to deliver sales results, build strong relationships, and bring Asurion's value proposition to life on the ground.
This is a highly hands-on role that requires frequent store visits, strong relationship-building skills, and a proactive, roll-up-your-sleeves mindset.
Key Responsibilities
Sales & Channel Performance
- Develop and execute sales plans to drive revenue, customer acquisition, and retention across retail channels
- Ensure achievement of sales targets through strong execution and collaboration with retail teams
- Identify opportunities to grow sales through product upsell, expanded channels, and improved in-store execution
Retail Engagement & Training
- Partner closely with retail sales staff to provide ongoing training, coaching, and sales support
- Design and implement sales incentives and engagement programs to drive performance
- Act as a product evangelist, ensuring retail teams clearly understand and can effectively sell Asurion's offerings
Stakeholder Management
- Build strong relationships with telco partner retail teams and leadership, acting as a key point of contact
- Collaborate on campaigns, initiatives, and performance improvement plans
- Support roadshows, events, and on-ground activations
Operations & Support
- Manage day-to-day support requests and escalations from retail channels
- Ensure smooth execution of programs and high levels of partner satisfaction
- Provide basic product and technical support where needed
Insights & Reporting
- Monitor market trends, competitor activity, and retail performance
- Deliver regular sales reports, analysis, and actionable insights
- Present campaign results and recommend improvements to stakeholders
Qualifications:
- A bachelor's degree in business administration, or a related discipline
- Minimum 3 years experience in Retail Sales/ Channel Account Management.
- Fresh graduates with strong interpersonal communication skills are welcome to apply.
- Preferably experienced in Mobile Device retail; relevant retail sales experience in consumer electronics, warranty/insurance products or FMCG will be considered.
- Proven track record in building and executing sales programs and delivering sales results.
- Hands-on experience in developing and delivering sales support initiatives across extensive retail networks.
- Demonstrated expertise and flair in sales/ product training and presentation skills to small and large groups.
- Outstanding communication and influencing skills across multiple levels.
- Proficient in Microsoft Office suite, specifically Word, Excel, and PowerPoint for data analysis, reporting, and creation of presentation decks.
- Strong execution mindset and ability to achieve challenging goals.
- High integrity, self-motivation, enthusiasm, energy, and can-do attitude.
- Ability to work autonomously and demonstrate independent initiative.
About Asurion
Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. We are the global leader of connected life services with 55 offices worldwide and working with 120 respected companies you've heard of whose products you love. Asurion's 19,000 employees and counting deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.
How we work together
When we all act as leaders, we make Asurion great. At the core of this philosophy are our Leadership Principles, a common language we all live by to drive success. Asurion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
For more information, please visit www.asurion.com
